A Houston 911 operator accused of hanging up on thousands of emergency calls is charged with two counts of interference with an emergency telephone call.Harris County court records show 43-year-old Crenshanda Williams of Houston was charged Oct. 5 and freed on $2,000 bond. She faces a court appearance next week.KPRC-TV ( http://bit.ly/2e5dV3o ) reported Williams was involved in thousands of "short calls," lasting 20 seconds or less, between October 2015 and March. Joe Laud, the Houston Emergency Center administration manager, said Thursday she was placed on indefinite suspension and fired Aug. 4.In one incident, Williams hung up on a caller reporting a robbery in progress at a convenience store. The man called back and spoke to a different operator, but by the time police arrived, the store manager was fatally shot.A security guard called 911 on March 13 to report two motorists driving recklessly at high speed on a Houston freeway. Police said Williams was the 911 operator and cut short the call before the caller could provide his name.According to a recording of the call, Williams hung up then said: "Ain't nobody got time for this. For real."
How in the hell do 911 operators not have auditors listening in to every phone call?